CANCELATION + RETURNS

ORDER CANCELATION

Please notify us within 24 hours of your purchase if you would like to cancel an order, as prompt cancellation will reduce the likelihood that you will incur shipping charges.

Once shipping has been initiated:

The cancellation will be considered a return, and you will be responsible for packaging and shipping the returned item, including both the outbound shipping costs and the costs to return the order to the seller.

Orders originating outside of the continental United States:

cannot be cancelled once shipping has been initiated.

To initiate a cancellation:

Email us at support@folknlore.com . Be sure to include your Folk + Lore order number and the reason you wish to cancel your order

RETURN POLICY

STANDARD RETURN POLICY

If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your FOLK + LORE purchase for any reason, you can return it within 14 days of the ship date for an exchange or full refund (excluding Shipping & Processing fees).

Items that are clearance, monogrammed, customized, made-to-order, or intimate items cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued.

I received a damaged item. What should I do?

Your satisfaction is our top priority, and we want your shopping experience to be perfect. We'll replace the item if it's still available or issue a full refund, including shipping charges.

For items shipped via our white-glove delivery service, you can refuse the item if you see any damage or quality issues. Make sure to note the damage or quality issues on the delivery service's paperwork and please contact us. We are here to help and want you to love your purchase. If you received a damaged item, please contact us immediately. Please include your order number and the name of the item that was damaged.

I'm missing items from my order. What should I do?

Since some items are shipped directly from the manufacturer and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package.

Please view your order details to verify which item(s) may have shipped separately by entering your order number on the Order History page.

Enter your order number and email address; it will indicate an estimated arrival date for each item in your order. Items with different estimated arrival dates will most likely be shipped in separate packages.

If you do not know your order number, you can locate it by looking at your order confirmation email. If all of your shipments have been delivered and you are still missing items, please contact us immediately.

How do I change my shipping address for an order?

To update the shipping address for an order, please contact us as soon as possible. Once your order has been shipped we will be unable to make changes.

How do I cancel an item or order?

We're sorry, but we cannot cancel orders. If you have any concerns, please contact us.

I received the wrong item. What should I do?

Your satisfaction is our top priority, and we want your shopping experience to be perfect. We'll replace the item if it's still available or issue a full refund, including shipping charges.

Please include your order number, the item received in error, and the name of the item that you did not receive. We will contact you with details on how to return the item received in error and the status of the actual item you ordered.

Can I add items to an existing order?

Unfortunately, you can’t add items to existing orders. If you would like to add new items to an order you will need to place a new order on our site.

Can I place a special order?

Unfortunately, we are unable to fulfill special orders at this time. Many of our items are available only in very limited quantities, so we often cannot obtain the exact same item. However, out-of-stock brands and items do frequently return to our site, and we will sometimes have a similar item.

SHIPPING POLICY

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